free domestic UPS ground shipping on all orders over $300

scarpa

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    SERVICE

    we pride ourselves on our talented and dedicated staff, and we deeply value the longstanding relationships we cultivate with customers. we want your experience with us, both in store and online, to be exceptional. if there is anything we can do to improve your time shopping with us, please don't hesitate to be in touch via email, phone, or online chat. 

    SHIPPING

    available inventory will ship within 1 business weekday via UPS. 
    • free UPS ground shipping on orders over $300
    • carrier-calculated rates available for UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air
    INTERNATIONAL CUSTOMERS

    at checkout, select your shipping destination to view available pricing, delivery times and shipping costs. items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“import fees”). the recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.
     
    LOCAL CUSTOMERS

    we offer in-store pick up. if you select this method, we ask that you collect your purchase from our store within three days.  
      

    RETURNS

    return policy
    whether you shop in store or online, we want to make sure you love what you’ve ordered.

    we accept returns of unworn, unwashed merchandise with tags intact.
    all sunglasses, beauty, and sale items are considered final sale and cannot be returned.

    to be eligible for a full refund, returns must be postmarked within 5 days of receipt for jewelry and within 10 days of reciept for all other departments. returns postmarked within 15 days of delivery are eligible for store credit or exchange only.

    how to make a return
    1. pack up your item(s).
    please include all original packaging. if returning shoes, please do not use the shoe box as the shipping container.

    2. ship your return
    send your insured return via shipper who provides tracking to: 2114 barracks road, charlottesville, va 22903

    3. email us your tracking number
    send to: hey

    questions? team scarpa to the rescue.
    email: hey
    text: 434-296-0040 10am-6pm EST mon-sat.

     

    DID YOU KNOW?

    with advance notice, we happily offer private and extended shopping hours in store.

    additionally, we offer personal styling for customers both in store and online. whether you’re looking for an outfit for an upcoming special event or you’re in need of a wardrobe refresh, one of our experienced stylists will be glad to assist you.

    please email us at hey@thinkscarpa.com for more information.

    Availability