we pride ourselves on our talented and dedicated staff, and we deeply value the longstanding relationships we cultivate with customers. we want your experience with us, both in store and online, to be exceptional. if there is anything we can do to improve your time shopping with us, please don't hesitate to be in touch via email, phone, or online chat.
free UPS ground shipping on orders over $300
carrier-calculated rates available for UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air
- postmark will be considered as the date of the return
- items postmarked after 10 business days will be subject to a 15% restocking fee
- for shoes and boots, please place the return in the original manufacturer’s box. place the original manufacturer’s box in a suitable shipping container. please do not use the manufacturer’s box as the shipping container
- we cannot process a refund, credit, or exchange until we’ve inspected the condition of the returned item(s). once approved, your refund will be issued to the credit card you used to place the order. store credit will be issued in the form of a gift card. you’ll receive email confirmation in either case.
- please send your insured return with a shipper who provides tracking information to our address printed below.
- please email your tracking number to firstname.lastname@example.org
2114 barracks road
charlottesville, VA 22903
all beauty products including makeup, skincare, fragrance, beauty accessories, and body products are considered final sale and cannot be returned for refund, exchange, or store credit.
all face masks are final sale and cannot be returned for refund, exchange, or store credit.
DID YOU KNOW?
with advance notice, we happily offer private and extended shopping hours in store.
additionally, we offer personal styling for customers both in store and online. whether you’re looking for an outfit for an upcoming special event or you’re in need of a wardrobe refresh, one of our experienced stylists will be glad to assist you.
please email us at email@example.com for more information.
this page updated 12/24/2020