available inventory will ship within 1 business weekday via UPS GROUND unless another shipping method is requested. shipping rates are as follows:
UPS domestic ground shipping: FREE on orders over $100
UPS domestic ground shipping on orders under $100: $8.00
UPS 2nd day air: $22.00
UPS 1 day air: $38.00
presently, we do not offer a flat rate shipping option for international orders. we are happy to provide shipping quotes on a case-by-case basis. please contact us at firstname.lastname@example.org for further information.
we offer in-store pick up as a shipping option. if you select this method, we ask that you collect your purchase from our store within three days.
if you are not completely satisfied with your order, we will accept returns of unworn, unwashed merchandise with tags intact for a full refund, exchange, or store credit postmarked within 10 business days of delivery. items postmarked within 15 business days are eligible for store credit or exchange only.
if you would like to return any item(s) from your order, please email us at email@example.com within 10 business days of receiving your shipment for a return authorization.
once you have obtained return authorization, please follow the guidelines below for returning your item(s):
- postmark will be considered as the date of the return
- items postmarked after 10 business days will be subject to a 15% restocking fee
- for shoes and boots, please place the return in the original manufacturer’s box. place the original manufacturer’s box in a suitable shipping container. please do not use the manufacturer’s box as the shipping container
- we cannot process a refund, credit, or exchange until we’ve inspected the condition of the returned item(s). once approved, your refund will be issued to the credit card you used to place the order. store credit will be issued in the form of a gift card. you’ll receive email confirmation in either case.
- please send your insured return with a shipper who provides tracking information to our address printed below.
- please email your tracking number to firstname.lastname@example.org
2114 barracks road
charlottesville, VA 22903
unfortunately, we will be unable to offer refunds for any shipping fees for orders returned for refund only. however, we will refund the cost of return shipping for item(s) returned for exchange or store credit.
all sale items are considered final sale and cannot be returned.
price adjustments on sale items: if an item is one of a kind or the last item left, we will honor price adjustments up to 5 days after the date of purchase. if an item is one of many or if the item is still in stock after a price change, we will honor price adjustments up to 7 days after the date of purchase. price adjustments are issued as store credit only.
all beauty products including makeup, skincare, fragrance, beauty accessories, and body products are considered final sale and may not be returned for refund, exchange, or store credit.
this page updated 5/2/2017